Qq2 believes that the joy of gaming only truly matters when it is done within healthy boundaries. We provide a full range of control tools, help resources, and practical guidance to ensure every member in Malaysia can enjoy our platform safely, without compromising their personal life, finances, or social relationships.
Qq2 equips every Malaysia member with personal control tools that can be activated directly in account settings, with no need to wait for third-party approval.
Set the maximum deposit amount you can make per day, week, or month. This limit takes effect immediately when reduced and requires a 7-day cooling-off period if you wish to raise the limit amount again.
Qq2's session time controls let you set a maximum daily play duration. The system will send a reminder 15 minutes before your limit is reached and will automatically end your session once the time limit is hit, without exception.
Need a short break? Activate play break mode for 24 hours, 48 hours, 72 hours, or up to 30 days. During this period, login access to your gaming account will be fully blocked even if you use the qq2 mobile app.
For more serious protection, qq2 offers self-exclusion for 6 months, 1 year, or 5 years. These requests cannot be cancelled before the period ends. All bonus accounts and marketing access will also be terminated automatically.
Review your full activity history, including total time spent on the platform, deposit and withdrawal records, and gaming patterns over time. This report is available in your account and can be downloaded in PDF format at any time.
Qq2 enforces a strict KYC process to ensure all members are aged 18 and above. Identity documents are verified at registration and again when required. Accounts found to be owned by underage individuals will be terminated immediately.
At qq2, we understand that online gaming is a form of entertainment that should bring enjoyment, not stress or hardship. This Responsible Gaming Policy is a comprehensive guide to help you and your loved ones enjoy the qq2 platform in a healthy, controlled, and sustainable way over the long term.
Responsible gaming means participating in gambling or online gaming activities with full awareness of the risks, personal limits, and potential impact on daily life. It is not about avoiding play altogether – it is about playing wisely, in control, and within your means.
For the majority of qq2 members, gaming is an enjoyable recreational activity. They set a budget, play within a set timeframe, and walk away when their limits are reached. However, for some individuals, gaming patterns can become problematic when the urge to keep playing starts to override rational judgment. This is where qq2's control tools play an important role.
Gambling problems often develop gradually. Many people do not realise they are starting to lose control until the situation has become quite serious. Identifying early warning signs is the most important step in preventing the problem from getting worse.
The questions below are designed to help you honestly assess whether your gaming patterns are still under control or require immediate attention. Answer each question sincerely – no one will know your answers but yourself.
All qq2 responsible gaming control tools are accessible directly through your account settings panel. Setting limits is simple, fast, and takes effect immediately for limit reductions – no need to contact the support team or wait for approval.
Access your account via qq2.st or the mobile app. Make sure you log in with the correct account credentials and have completed 2FA verification.
Click the profile icon in the top-right corner of the screen, then select "Account Settings" or "Game Controls" from the options displayed.
Choose from Deposit Limit, Session Time Limit, Loss Limit, Play Break, or Self-Exclusion based on your needs and the level of control you want right now.
Enter the appropriate limit value and select the enforcement period – daily, weekly, or monthly. Review the entered value before confirming your selection.
For security, every limit change requires verification via an OTP code sent to your registered mobile number or email address.
The newly set limit takes effect immediately. You will receive a confirmation email for your records. Any attempt to exceed the set limit will be automatically blocked by the system.
Below is a complete summary of all control limit types available on the qq2 platform, including the cooling-off periods required should you wish to modify or cancel any limits you have set.
| Limit Type | Duration Options | Effective Date | Cooling-Off Period |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | 7 days (if upgraded) |
| Loss Limit | Daily / Weekly / Monthly | Immediately | 7 days (if upgraded) |
| Session Time Limit | Daily (1–12 hours) | Immediately | 48 hours (if extended) |
| Play Break | 24h / 48h / 72h / 7 days / 30 days | Immediately | Cannot be cancelled early |
| Self-Exclusion | 6 months / 1 year / 5 years | Immediately | Non-cancellable |
| Marketing Block | Remains until changed | Immediately | No cooling-off |
Self-exclusion is the most comprehensive option offered by qq2 to members who need an extended break from gaming activity. When you activate self-exclusion, the qq2 system will:
To activate self-exclusion, go to the "Game Controls" section in your account settings, select "Self-Exclusion", choose your preferred duration, and confirm via OTP. You can also apply through the 24/7 live chat if you need immediate assistance from the qq2 support team.
Once your self-exclusion period ends, your account will not be reactivated automatically. You must proactively contact the qq2 support team and complete a review process before access is restored. This review takes 5–7 working days to ensure your decision is final and well-considered.
If you are concerned about the gaming habits of someone you care about, you can play an important role in helping them get the support they need. Here are some practical guidelines you can follow.
Qq2 takes the protection of minors from exposure to gambling activities seriously. Our platform does not permit any individual under the age of 18 to register or use our services. If you share a device with children, make sure you log out of your qq2 account after playing and use a password that is not easy to guess. You can also activate device controls through your smartphone or tablet's system settings to block access to the qq2 app.
If you or someone you know needs professional help with a gambling problem, there are several organizations in Malaysia that offer confidential and free counseling, support, and recovery services.
A 24-hour counseling helpline operated by the Malaysian Department of Social Welfare. Provides emotional support, referrals, and guidance for addiction-related issues and family matters.
A non-profit organisation providing emotional support and active listening services to individuals facing stress, depression, or personal crises including financial difficulties due to gambling.
All major government hospitals in Malaysia have psychiatric units that provide counseling and treatment for addiction cases. Referrals can be made through a General Practitioner or directly at the hospital clinic.
The qq2 support team is ready to help you activate any control tools, process a self-exclusion request, or simply listen to your concerns. Contact us via in-platform live chat at any time.
Answers to the most frequently asked questions by qq2 Malaysia members regarding our control tools and responsible gaming policies.
Qq2 provides a safe, fair, and responsible gaming environment for all members in Malaysia. Register a free account today and access all our responsible gaming control tools from day one.